Client App Privacy Policy

1. Scope and Purpose

This Privacy Policy explains how Dexa Ventures LLC (“Dexa,” “we,” “us,” or “our”), operating the Dexta Mobility platform, collects, uses, discloses, retains, and protects personal information when customers use the Dexta Mobility client application, website, customer support channels, valet and vehicle services, and related digital services.

Dexta Mobility is a commercial brand and technology platform operated by Dexa Ventures LLC. This Policy applies to information collected online and offline in connection with Dexta Mobility services.

This Policy is designed to describe our practices in a clear manner and, where applicable, to support rights provided under California privacy law. Legal rights may vary depending on the law that applies to a particular person, business, transaction, or type of information.

2. Information We Collect

Depending on how a customer uses Dexta Mobility, we may collect the following categories of information:

• Account and contact information: name, telephone number, email address, account credentials, communication preferences, and account identifiers.
• Identity and eligibility information: information reasonably needed to verify identity, age eligibility, authority to use a vehicle, driver’s license information where required, and related verification results.
• Vehicle information: make, model, year, color, license plate, vehicle identification information when operationally necessary, registration status, insurance related information, keys/access device information, and vehicle condition information.
• Booking and service information: requested service, pickup and delivery locations, dates and times, airport or terminal information, parking selections, special instructions, booking history, service status, and transaction records.
• Location and GPS information: pickup and delivery coordinates, route information, valet and service location data, arrival/departure timestamps, and other location information reasonably necessary to dispatch, navigate, track, secure, document, and complete a service.
• Vehicle inspection and digital evidence: photographs, video, visible condition observations, timestamps, inspection records, handoff records, one-time password or other authentication records, incident documentation, and related operational evidence.
• Payment and transaction information: billing information, payment tokens or processor references, charges, refunds, receipts, disputes, and transaction history. Full payment card information may be handled directly by authorized payment processors rather than stored by Dexta.
• Device and app information: IP address, device type, operating system, app version, device identifiers, crash data, log data, authentication activity, and information about interaction with our platform.
• Communications: customer support messages, emails, calls or voicemails where lawfully recorded or retained, in-app communications, complaints, claims, feedback, and other correspondence.
• Safety, fraud, and compliance information: information reasonably necessary to investigate suspected fraud, account misuse, security events, accidents, damage claims, towing matters, legal requests, or violations of our Terms.

3. Sources of Information

We may collect information directly from customers; automatically from the Dexta Mobility app, website, devices, and operational systems; from valets and authorized Dexta personnel; from parking facilities and other service providers; from payment, identity verification, mapping, communications, insurance, or security providers; and from public or governmental sources when reasonably necessary and legally permitted.

4. How We Use Personal Information

We may use personal information for the following business and operational purposes:

• Create, secure, authenticate, and administer customer accounts.
• Receive, evaluate, schedule, dispatch, perform, document, and complete Park My Car and Want My Car services.
• Verify identity, vehicle information, customer instructions, and vehicle handoffs.
• Provide live status, GPS visibility, estimated arrival information, customer support, and service communications.
• Process payments, refunds, receipts, adjustments, disputes, and fraud prevention checks.
• Document vehicle condition before, during, and after custody; investigate accidents, damage claims, lost property reports, complaints, and insurance matters.
• Operate and improve the Dexta Mobility client app, valet systems, dispatch functions, ERP and administrative systems.
• Maintain safety, cybersecurity, access controls, audit trails, and business continuity.
• Comply with applicable law, legal process, governmental requests, airport requirements, insurance obligations, accounting requirements, and enforceable contractual obligations.
• Develop, test, analyze, and improve services using operational and analytics data, subject to applicable privacy requirements.

5. Location Data and Vehicle Tracking

Location information is important to the operation of Dexta Mobility. When a customer requests a service, Dexta may process precise or approximate location information to identify pickup or delivery points, dispatch a valet, provide navigation, display service progress, document vehicle movement, support safety and security, investigate incidents, and verify completion of a service.

Location permissions can generally be controlled through device settings. Disabling location permissions may prevent or materially limit functions that depend on location. Dexta does not use location information to authorize unrelated personal use of a customer’s vehicle.

6. Photographs, Video, and Vehicle Condition Records

Dexta may create photographs, video, inspection records, timestamps, and related digital records to document the apparent condition of a vehicle, confirm custody transfers, support service completion, investigate incidents or claims, and protect customers, valets, parking providers, and Dexta. These records are operational documentation and are not a comprehensive mechanical inspection of the vehicle.

7. One-Time Passwords and Authentication

Dexta may use one-time passwords (OTP), QR codes, device authentication, account credentials, or similar security controls to verify identity, confirm vehicle handoff, authorize release, or protect an account. Customers should not disclose authentication codes to an unauthorized person.

8. How We Disclose Personal Information

Dexta may disclose personal information when reasonably necessary to operate the service, including to:

• Service providers: cloud hosting, payment processing, identity verification, mapping/navigation, communications, analytics, cybersecurity, customer support, document storage, and similar vendors acting for Dexta.
• Parking and operational partners: third-party parking or storage facilities, towing providers, and other authorized providers when information is necessary to perform or support the requested service.
• Insurance and claims participants: insurers, claims administrators, repair or inspection professionals, legal representatives, and other appropriate parties when investigating or resolving an incident or claim.
• Governmental and legal recipients: law enforcement, courts, regulators, airport authorities, or other governmental entities when disclosure is required or permitted by applicable law.
• Corporate transactions: prospective or actual buyers, investors, lenders, advisers, or successors in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality and legal requirements.

Dexta does not sell personal information for monetary consideration. If Dexta engages in an activity that constitutes a “sale” or “sharing” under an applicable privacy law, Dexta will provide the notices and choices required by that law.

We do not sell or share phone numbers, mobile information, SMS subscription information or text messaging consent with third parties or affiliates for marketing or promotional purposes. Other disclosure provisions do not authorize marketing use of this information.

We may disclose information necessary to deliver and administer messages to communications providers, including Twilio where used, and their delivery partners acting on our behalf, solely to provide those services. They may not use it for their own marketing or promotional purposes. We may disclose information where required by applicable law or valid legal process. These limited operational and legal disclosures do not authorize marketing use of mobile information or messaging consent.

9. Third-Party Parking Facilities and Providers

Dexta may use independently operated parking or storage facilities and other third-party providers. Dexta may provide them with information reasonably necessary to identify a booking or vehicle, authorize access, store or retrieve the vehicle, resolve an operational issue, or comply with legal and security requirements. Their independent handling of information may also be governed by their own privacy practices.

10. Data Retention

Dexta retains personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, account administration, safety, fraud prevention, customer support, dispute and claim handling, insurance coordination, tax and accounting, legal compliance, and establishment or defense of legal rights.

Retention periods may differ by record type. When information is no longer reasonably required, Dexta may delete, de-identify, or securely dispose of it, subject to legal and operational requirements.

11. Data Security

Dexta uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure. These may include access controls, authentication, logging, encryption where appropriate, vendor controls, and security monitoring. No information system or transmission method can be guaranteed to be completely secure.

12. California Privacy Rights

To the extent the California Consumer Privacy Act, as amended (CCPA), applies to Dexta and to a particular request, California residents may have rights that include the right to know or access certain personal information, request deletion, request correction, opt out of sale or sharing, limit certain uses or disclosures of sensitive personal information when the statutory right applies, and receive non-discriminatory treatment for exercising applicable privacy rights.

Dexta will not require a consumer to waive rights that applicable California privacy law makes non-waivable. Requests are subject to identity verification, statutory exceptions, record retention obligations, and other limitations permitted by law.

A customer may submit a privacy request through customer support at customerservice@dextamobility.com or through a privacy request method made available in the Dexta Mobility app or website. Dexta may provide additional request methods when required by applicable law. Authorized agents may submit requests where permitted, subject to verification requirements.

13. Sensitive Personal Information

Certain information processed by Dexta such as precise geolocation, account credentials, driver’s license information, or other legally defined sensitive information may be treated as sensitive personal information under applicable law.

Dexta uses such information for service delivery, authentication, safety, security, fraud prevention, legal compliance, and other permitted business purposes. Where law provides a right to limit a particular use or disclosure, Dexta will provide the required mechanism.

14. Children’s Privacy

Dexta Mobility client services are intended for adults age 21 or older. Dexta does not knowingly offer customer accounts to persons under 21. If Dexta learns that information was collected through a customer account from a person who was not eligible to create that account, Dexta may take appropriate steps to restrict the account and address the information consistent with applicable law.

15. Communications

Dexta Mobility sends one-time password (OTP) messages to customers and valets who request the applicable verification code. A code helps verify control of the associated phone number and protect the requested account or service action. Depending on the applicable app workflow, OTP may support registration or account access, account verification, booking verification and authorized vehicle pickup, handoff or release verification. A code is used only for its designated action and does not replace other required identity, custody or safety checks.

Where requested or consented to, Dexta Mobility may send relevant account security, booking confirmation, service status, vehicle handoff and valet assignment notifications. The message subjects depend on the recipient’s role and applicable activity. This transactional text messaging program is used only for verification, security and service purposes. It does not send marketing, advertising or promotional texts.

We obtain the applicable request or consent before sending messages and maintain appropriate consent and withdrawal records. Requesting an OTP authorizes that requested verification message and does not authorize unrelated or continuing messages requiring separate consent. Accepting an agreement or acknowledging a privacy notice does not replace a separate consent required by law.

Dexta Mobility Verification and Service Messages applies to both the Customer App and Valet App. Message frequency varies with verification requests, account activity, bookings and assignments. Message and data rates may apply according to your mobile carrier plan.

Reply STOP to unsubscribe from the applicable messaging program. After withdrawal, further program messages stop, apart from a confirmation where permitted. Reply HELP for assistance or contact customerservice@dextamobility.com. Stopping messages may affect functions that depend on SMS verification; contact support about available alternatives. An alternative may not be available for every function. Withdrawal does not automatically cancel a booking, delete an account or terminate another agreement.

Carriers are not liable for delayed or undelivered messages. Nothing in this provision limits rights that cannot lawfully be limited. Do not share codes with unauthorized persons.

The shared Website Privacy Policy and messaging terms are available at https://dextamobility.com/privacy-policy/ and https://dextamobility.com/terms-of-use/. This app document continues to govern the matters specific to its audience.

16. Cookies, SDKs, and Similar Technologies

Dexta’s website and mobile applications may use cookies, software development kits (SDKs), local storage, logs, or similar technologies for authentication, security, preferences, analytics, performance, and service improvement. Where applicable law requires notice, consent, or an opt-out for particular technologies or uses, Dexta will provide the appropriate controls.

17. Automated and Assisted Technologies

Dexta may use automated tools to assist with dispatch, fraud detection, security, customer support, operational analytics, demand planning, or service improvement. Dexta will provide notices, access, or opt-out mechanisms if and when applicable law requires them for a particular use of automated decision-making technology.

18. External Services and Links

The Dexta Mobility platform may integrate with or link to third-party services. This Policy does not control the independent privacy practices of third parties. Customers should review the privacy notices of services they choose to use.

19. Changes to This Privacy Policy

Dexta may update this Privacy Policy to reflect changes in services, technology, business practices, or law. The updated Policy will identify a new effective or last updated date. Where applicable law requires additional notice or consent for a material change, Dexta will provide it.

20. Contact

Public support, privacy and legal inquiries: customerservice@dextamobility.com

Website: https://dextamobility.com/