Valet App Privacy Policy

Introduction and Scope

Dexta Mobility is operated by Dexa Ventures LLC. Dexa respects the privacy of individuals who apply to become or serve as Dexta Mobility valets. This Privacy Policy explains the personal information we collect, how we use and disclose it, how we protect and retain it, and the privacy rights and choices that may be available to Valets. It applies to the Valet App, application and onboarding processes, background and driving record screening, vehicle assignments, safety systems, payment and employment or contractor administration, and related Dexta operations. Separate disclosures, authorizations, acknowledgments or consents are provided where required by law.

1. Information We Collect

Depending on your relationship with Dexa and the services you perform, we may collect the following categories of personal information.

Personal and Contact Information

This may include:

• Full legal name
• Date of birth
• Residential or mailing address
• Email address
• Telephone number
• Emergency contact information
• Profile photograph
• Valet identification number
• Account information and credentials

Government and Identity Information

We may collect information necessary to verify your identity, administer your relationship with Dexa, conduct authorized screening, and satisfy legal requirements, including:

• Driver’s license information
• Government-issued identification
• Social Security number (SSN)
• Taxpayer Identification Number (TIN), where applicable
• Work authorization information where applicable
• Other legally required identification information

Social Security numbers, tax identification information, account credentials, precise geolocation, and other information designated as sensitive under applicable law are treated as sensitive personal information.

Driving and Eligibility Information

Because Dexta Valets may be entrusted with customer vehicles, we may collect or obtain:

• Driver’s license status
• License expiration and restrictions
• DMV or motor vehicle records
• Driving history
• Traffic violations
• License suspensions or revocations
• Safety-related eligibility information
• Insurance verification information

Dexa may periodically reverify eligibility where permitted by applicable law.

Background Screening Information

Subject to applicable law and required disclosures and authorizations, Dexa may obtain information from authorized background screening providers.

Such screening may include identity and criminal history information and other legally permissible information relevant to eligibility and safety.

Any legally required background check disclosure or authorization will be handled separately from this Privacy Policy.

Insurance and Personal Vehicle Information

Where applicable, we may collect:

• Insurance carrier
• Policy and coverage information
• Coverage status
• Insurance expiration
• Personal vehicle information
• Vehicle registration information
• Other information necessary to confirm applicable vehicle and insurance requirements

2. Social Security and Tax Identification Information

Dexa may collect a Valet’s Social Security number, Taxpayer Identification Number, or similar legally required identification information for authorized purposes such as:

• Identity verification
• Legally authorized background screening
• Employee or contractor onboarding, as applicable
• Payroll and compensation administration
• Tax reporting and preparation of required tax documents
• Employment eligibility verification where applicable
• Fraud and identity theft prevention
• Compliance with legal or governmental requirements
• Other legally permissible administrative purposes

Dexa does not use Social Security numbers for advertising or marketing and does not provide them to customers or other Valets.

Access to SSNs and similar sensitive identification information is intended to be restricted to authorized personnel and service providers with a legitimate need to process the information.

Dexa may disclose this information to authorized payroll, tax, background screening, identity verification, employment administration, or other service providers, and to governmental authorities where required or permitted by law.

3. Location Information

Location information is an important part of the Dexta Mobility service.

When you use the Valet App, particularly when you are available for service, traveling to an assignment, or performing an active assignment, Dexa may collect precise or approximate location information from your device, subject to applicable law and required notices or permissions.

This may include:

• Real-time GPS location
• Assignment pickup location
• Vehicle location
• Parking location
• Delivery location
• Routes traveled
• Stops and route deviations
• Distance traveled
• Arrival and departure information
• Assignment-related location history

We may use location information to:

• Dispatch assignments
• Provide navigation and estimated arrival information
• Provide appropriate active assignment visibility to customers
• Monitor the location of customer vehicles during active services
• Maintain vehicle chain of custody records
• Verify pickup, parking, retrieval, and delivery
• Support Valet and customer safety
• Investigate accidents and incidents
• Investigate vehicle damage
• Detect unauthorized vehicle use
• Detect GPS manipulation and fraud
• Support insurance and claims administration
• Improve service quality and operational efficiency

Certain Valet App functionality may require location services to operate while the app is running or in the background.

4. Vehicle and Assignment Information

When you perform a Dexta assignment, we may collect information relating to the assignment, including:

• Assignment identification
• Customer vehicle information
• Pickup and delivery information
• Assignment acceptance and completion
• Arrival and waiting times
• Mileage
• Routes
• Parking activity
• OTP or other handoff verification records
• Dispatch activity
• Authorized expenses
• Tolls and parking charges
• Service status
• Assignment history

We use this information to operate, document, secure, and improve Dexta Mobility services.

5. Vehicle Photos and Condition Records

Valets may be required to photograph or otherwise document customer vehicles before and after possession, parking, retrieval, transfer, or delivery.

These records may include:

• Vehicle condition photographs
• Date and time
• GPS/location information
• Vehicle information
• Valet identification
• Assignment identification

We may use these records to document vehicle condition, establish a digital chain of custody, verify service completion, investigate damage reports, process insurance matters, resolve disputes, prevent fraud, and protect customers, Valets, and Dexa.

6. App and Device Information

When you use the Dexta Mobility Valet App, we may automatically collect certain technical information, including:

• Device type
• Operating system
• App version
• Device identifiers
• IP address
• Login and authentication activity
• Network information
• App activity
• Crash and diagnostic information
• Security events
• Location and camera permission status

We use this information to operate, maintain, secure, troubleshoot, and improve the Valet App.

7. Communications

We may collect communications made through Dexta systems or authorized communication channels, including communications with:

• Customers
• Dispatch
• Operations
• Safety personnel
• Support
• Management

We may use these communications to provide services, respond to requests, investigate incidents and complaints, maintain safety, resolve disputes, improve customer service, and protect Dexta users and operations.

Dexta Mobility sends one-time password (OTP) messages to customers and valets who request the applicable verification code. A code helps verify control of the associated phone number and protect the requested account or service action. Depending on the applicable app workflow, OTP may support registration or account access, account verification, booking verification and authorized vehicle pickup, handoff or release verification. A code is used only for its designated action and does not replace other required identity, custody or safety checks.

Where requested or consented to, Dexta Mobility may send relevant account security, booking confirmation, service status, vehicle handoff and valet assignment notifications. The message subjects depend on the recipient’s role and applicable activity. This transactional text messaging program is used only for verification, security and service purposes. It does not send marketing, advertising or promotional texts.

We obtain the applicable request or consent before sending messages and maintain appropriate consent and withdrawal records. Requesting an OTP authorizes that requested verification message and does not authorize unrelated or continuing messages requiring separate consent. Accepting an agreement or acknowledging a privacy notice does not replace a separate consent required by law.

Dexta Mobility Verification and Service Messages applies to both the Customer App and Valet App. Message frequency varies with verification requests, account activity, bookings and assignments. Message and data rates may apply according to your mobile carrier plan.

Reply STOP to unsubscribe from the applicable messaging program. After withdrawal, further program messages stop, apart from a confirmation where permitted. Reply HELP for assistance or contact customerservice@dextamobility.com. Stopping messages may affect functions that depend on SMS verification; contact support about available alternatives. An alternative may not be available for every function. Withdrawal does not automatically cancel a booking, delete an account or terminate another agreement.

Carriers are not liable for delayed or undelivered messages. Nothing in this provision limits rights that cannot lawfully be limited. Do not share codes with unauthorized persons.

The shared Website Privacy Policy and messaging terms are available at https://dextamobility.com/privacy-policy/ and https://dextamobility.com/terms-of-use/. This app document continues to govern the matters specific to its audience.

8. Performance and Safety Information

We may collect information relating to Valet performance, safety, and service quality, including:

• Customer ratings
• Customer feedback
• Complaints and compliments
• Cancellations
• Late arrivals
• Training records
• Safety incidents
• Accident information
• Policy compliance information
• Investigation records
• Retraining information

We may use this information for legitimate safety, training, customer service, quality assurance, eligibility, and personnel or contractor management purposes, as applicable.

9. Accident and Incident Information

If an accident, vehicle damage report, bodily injury, theft, lost key, safety event, citation, serious complaint, or other incident occurs, we may collect information such as:

• Incident reports
• Statements
• Photographs and video
• GPS/location records
• Vehicle information
• Customer information
• Valet information
• Witness information
• Insurance information
• Official reports where lawfully obtained
• Communications
• Assignment records

We may use this information to investigate the incident, protect safety, administer insurance matters, address claims, comply with legal obligations, and establish or defend legal rights.

10. Payment, Compensation and Tax Information

Depending on your relationship with Dexa, we may collect information necessary to administer payments or compensation, including:

• Payment information
• Payroll information
• Assignment compensation
• Hourly compensation, where applicable
• Tips processed through Dexta
• Bonuses
• Waiting time compensation
• Authorized expenses and reimbursements
• Tax information
• Tax identification information
• Payment history

Authorized payroll, financial, payment processing, or tax service providers may process this information on our behalf.

11. How We Use Your Information

We may use personal information to:

• Create and manage your Valet account
• Verify your identity
• Determine and maintain eligibility
• Conduct legally authorized background screening
• Verify driving records, licenses, and insurance
• Administer employment or contractor onboarding, as applicable
• Provide and document training
• Dispatch assignments
• Operate vehicle pickup, transportation, parking, retrieval, and delivery services
• Provide navigation and ETA information
• Verify customer and vehicle handoffs
• Maintain vehicle chain of custody records
• Process compensation, tips, bonuses, and authorized expenses
• Administer payroll and tax requirements
• Provide customer and Valet support
• Monitor service quality and safety
• Investigate accidents, damage, complaints, and safety incidents
• Prevent fraud, identity theft, and unauthorized account use
• Protect customers, Valets, vehicles, Dexa, and the public
• Secure and improve our technology
• Administer insurance matters
• Comply with applicable laws and legal obligations
• Establish, exercise, or defend legal rights

12. How We Share Information

We may disclose personal information when reasonably necessary to operate Dexta Mobility or when otherwise permitted or required by law.

Customers

During an active assignment, customers may receive limited information necessary to identify their assigned Valet and monitor their service, such as:

• First name
• Profile photograph
• Assignment status
• Estimated arrival time
• Appropriate active assignment location information

Customers will not be provided with your Social Security number, background screening records, driver’s license number, home address, tax information, or other sensitive onboarding information through normal Dexta services.

Service Providers

We may disclose information to authorized providers that support functions such as:

• Cloud hosting
• Identity verification
• Background screening
• Driving record verification
• Payroll
• Tax administration
• Payment processing
• Mapping and location technology
• Communications
• Security and fraud prevention
• Insurance and claims administration
• Analytics
• Customer support

These providers may process information as reasonably necessary to perform services for Dexa.

Insurance and Claims

Relevant information may be provided to insurers, claims administrators, investigators, legal professionals, or other appropriate parties when reasonably necessary to address accidents, property damage, bodily injury, theft, insurance coverage, or claims.

Legal, Regulatory and Safety Purposes

We may disclose information where permitted or required to:

• Comply with applicable law
• Respond to valid legal process
• Satisfy regulatory requirements
• Cooperate with lawful governmental requests
• Protect customers, Valets, or public safety
• Investigate suspected unlawful activity
• Prevent fraud
• Establish, exercise, or defend legal rights

We do not sell or share phone numbers, mobile information, SMS subscription information or text messaging consent with third parties or affiliates for marketing or promotional purposes. Other disclosure provisions do not authorize marketing use of this information.

We may disclose information necessary to deliver and administer messages to communications providers, including Twilio where used, and their delivery partners acting on our behalf, solely to provide those services. They may not use it for their own marketing or promotional purposes. We may disclose information where required by applicable law or valid legal process. These limited operational and legal disclosures do not authorize marketing use of mobile information or messaging consent.

13. Sensitive Personal Information

Dexa may process information considered sensitive personal information under applicable law, including, where applicable:

• Social Security numbers
• Tax identification information
• Government identification information
• Precise geolocation
• Account credentials
• Certain financial information

Dexa uses such information for authorized operational, safety, security, employment/contractor administration, payment, tax, eligibility, fraud prevention, insurance, and legal purposes.

We intend to restrict access to sensitive personal information to authorized personnel and service providers with a legitimate need for access.

14. Fraud Prevention and Security

We may analyze account, device, assignment, location, verification, photograph, and other information to identify or investigate suspected:

• Identity fraud
• Account sharing
• Unauthorized account access
• GPS manipulation
• False vehicle photographs
• OTP abuse
• Unauthorized vehicle use
• Fraudulent assignments
• Manipulated time or mileage
• Other suspicious, fraudulent, or unsafe activity

15. Audio, Video and Other Safety Technology

Dexta may introduce audio, video, telematics, or other safety technologies where appropriate and legally permitted.

Where applicable law requires separate notice, permission, or consent, Dexa will provide the required notice and obtain any required consent before using such technology.

This Privacy Policy does not replace any separate consent required by law.

16. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and as required or permitted by applicable law.

Retention periods may depend on:

• Whether your relationship with Dexa remains active
• The category and sensitivity of the information
• Payroll and tax obligations
• Safety and security requirements
• Insurance requirements
• Fraud prevention needs
• Accident or damage investigations
• Pending disputes or claims
• Legal and regulatory requirements

When information is no longer reasonably required, Dexa may delete, de-identify, or otherwise handle it in accordance with applicable law and our retention practices.

17. Data Security

Dexa uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the information and systems involved, these safeguards may include:

• Access controls
• Authentication
• Encryption where appropriate
• Security monitoring
• Access logging
• Internal access restrictions
• Vendor security requirements
• Incident response procedures

No information system can be guaranteed to be completely secure.

18. Your Privacy Rights

Depending on applicable law and your relationship with Dexa, you may have rights regarding your personal information, which may include rights to:

• Know or access certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Receive information about how personal information is collected, used, or disclosed
• Exercise applicable rights regarding certain uses or disclosures
• Exercise legally protected privacy rights without unlawful discrimination or retaliation

Certain information may be retained despite a request where retention is permitted or required for legal compliance, payroll, tax, insurance, safety, security, fraud prevention, claims, or other legally recognized purposes.

Dexa may verify your identity before processing a privacy request.

19. Customer Information Accessed by Valets

While performing a Dexta assignment, Valets may receive limited customer information necessary to complete the service.

Customer information may only be accessed and used for authorized Dexta purposes.

Valets must not use customer information for personal purposes, disclose it to unauthorized persons, sell it, publish it, retain it unnecessarily, or use customer contact information to solicit customers outside Dexta Mobility.

Additional confidentiality requirements are contained in applicable Dexta policies and agreements.

20. Former Valets

Ending your relationship with Dexa does not necessarily result in immediate deletion of all personal information.

Dexa may retain information where permitted or required for purposes such as:

• Payroll and compensation records
• Tax requirements
• Insurance
• Assignment history
• Safety
• Fraud prevention
• Legal compliance
• Claims and investigations
• Establishing or defending legal rights

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our technology, services, business practices, or legal requirements.

When required by applicable law, we will provide appropriate notice of material changes.

The “Last Updated” date above identifies the most recent version of this Privacy Policy.

22. California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Where required, Dexa will provide additional California-specific disclosures or a Notice at Collection describing applicable categories of personal information, purposes of collection and use, retention practices, and available privacy rights.

Nothing in this Privacy Policy is intended to limit a privacy right that cannot lawfully be waived.

23. Contact Us

Public support, privacy and legal inquiries: customerservice@dextamobility.com

Website: https://dextamobility.com/